Terms & Conditions

**Effective Date: August 13, 2026**

Welcome to **Hero Hearts Unite**. These Terms & Conditions (“Terms”) govern your access to and use of **heroheartsunite.com** (the “Website”) and your purchase of products from Hero Hearts Unite (“Hero Hearts Unite,” “we,” “us,” or “our”).

By accessing or using the Website, creating an account, or placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use the Website or place an order.

1. About Hero Hearts Unite

Hero Hearts Unite is a California-based business operated by:

**Hero Hearts Unite**
San Mateo, California, USA
Email: nina.herohearts@gmail.com](mailto:nina.herohearts@gmail.com)**
Phone: (408) 460-8719

2. Eligibility

You must be at least **18 years old** to place an order through our Website.

By placing an order, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

If you are purchasing a product on behalf of another person, you are responsible for ensuring that the information you provide is accurate and that the recipient is aware of any applicable product information or restrictions.

3. Website Use

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You may not use the Website to:

* Violate any applicable law or regulation;
* Attempt to gain unauthorized access to the Website or its systems;
* Interfere with the security or operation of the Website;
* Submit fraudulent or misleading information;
* Use the Website to distribute malicious software or harmful content;
* Engage in fraudulent purchasing activity;
* Abuse promotions, discounts, or other offers; or
* Otherwise interfere with the rights or operation of Hero Hearts Unite or other users.

We reserve the right to restrict or terminate access to the Website where we reasonably believe that a user has violated these Terms or applicable law.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, pricing, and other information displayed on the Website are accurate.

However, product images are provided for illustrative purposes and may not exactly reflect the product you receive.

Because certain products may be handmade, hand-assembled, or individually packaged, there may be minor variations in:

* Color;
* Fabric;
* Texture;
* Size or appearance;
* Packaging;
* Materials; and
* Hand-assembled presentation.

These minor variations do not necessarily constitute a defect.

Colors displayed on your device may also differ slightly from the actual product depending on your screen, device, and display settings.

We reserve the right to make reasonable changes to products, packaging, or presentation where necessary.

If a particular item included in an order becomes unavailable, we may substitute an item of equal or greater value when reasonably appropriate.

5. Product Availability

All products are subject to availability.

We do not guarantee that a particular product will remain available at all times.

If a product becomes unavailable after you place an order, we may contact you regarding available alternatives or cancel the affected portion of your order and issue an appropriate refund.

6. Orders

When you place an order through the Website, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that Hero Hearts Unite has accepted the order. We reserve the right to accept, decline, limit, or cancel an order for legitimate business reasons.

We may refuse or cancel an order, including where we reasonably believe that:

* The order is fraudulent or unauthorized;
* There has been suspected payment fraud;
* The order involves abuse of promotions or discounts;
* There is a significant pricing or product information error;
* Products are unavailable;
* The shipping information appears inaccurate or incomplete;
* The order appears to be intended for resale or other unauthorized commercial activity; or
* Cancellation is otherwise reasonably necessary to protect our business, customers, or Website.

If we cancel an order after payment has been received, we will refund the applicable amount to the original payment method, subject to applicable law.

7. Pricing and Payment

Prices displayed on the Website are listed in U.S. dollars unless otherwise stated.

We reserve the right to change product prices, promotions, discounts, and availability at any time before an order is accepted.

If a significant pricing error occurs, we reserve the right to correct the error and, where appropriate, cancel an affected order.

Payments are processed securely through **Stripe**.

By submitting payment information, you authorize the applicable payment provider to process the transaction.

We do not intentionally store complete payment card information on our own systems. Payment information is processed by Stripe in accordance with its applicable terms and privacy practices.

8. Taxes

Applicable sales taxes and other charges may be added to your order where required by law.

The amount of any applicable taxes will generally be calculated and displayed during checkout.

9. Gift Messages

Customers may have the option to include a personalized message with an order.

Gift messages must not contain content that is:

* Offensive;
* Threatening;
* Hateful;
* Discriminatory;
* Harassing;
* Abusive;
* Defamatory;
* Unlawful; or
* Otherwise inappropriate.

Hero Hearts Unite reserves the right to refuse, edit, remove, or decline to fulfill a gift message that violates these requirements.

10. Shipping

Hero Hearts Unite currently ships **within the United States only**.

Customers are responsible for providing complete and accurate shipping information at checkout.

We are not responsible for delays caused by shipping carriers, weather, natural disasters, transportation disruptions, labor disruptions, governmental actions, or other events outside our reasonable control.

Any delivery dates or shipping estimates displayed on the Website are estimates only and are not guaranteed unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, delivery timing may be outside our control.

11. Incorrect Shipping Information

Customers are responsible for reviewing their shipping information before completing an order.

If an order is shipped to an address incorrectly provided by the customer, Hero Hearts Unite may be unable to recover or redirect the package.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, we may contact the customer regarding available options.

Any additional shipping costs associated with reshipping may be the responsibility of the customer where permitted by applicable law.

12. Lost, Stolen, or Delivered Packages

If a package is marked as delivered by the applicable shipping carrier, Hero Hearts Unite is not responsible for theft, loss, or misplacement occurring after delivery.

If you believe a package has been lost or incorrectly marked as delivered, you should first contact the applicable shipping carrier and verify the delivery location.

We may assist with carrier inquiries where reasonably possible, but we cannot guarantee recovery or replacement of packages that the carrier records as delivered.

13. Returns and Refunds

13.1 Return Period

Eligible products may be returned within **fourteen (14) days of delivery**.

The return period begins on the date the carrier records the order as delivered.

13.2 Return Conditions

To be eligible for a return, an item must generally be:

* Unused;
* Unopened;
* In its original packaging;
* In resalable condition; and
* Returned within the applicable return period.

We reserve the right to reject returns that do not meet these requirements.

13.3 Personal-Care Products

For hygiene and safety reasons, opened lip balm, salves, oils, skincare products, and other personal-care products are **not eligible for return** once opened.

This restriction applies regardless of whether the product has been used, unless otherwise required by applicable law.

13.4 Personalized Products

Personalized or customized products are non-returnable unless they:

* Arrive damaged; or
* Do not match the personalization or specifications provided when the order was placed.

13.5 Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within **five (5) days of delivery** at:

nina.herohearts@gmail.com

Please include:

* Your order number;
* A description of the issue;
* Photographs of the product;
* Photographs of the packaging; and
* A photograph of the shipping label.

Providing photographs helps us assess the condition of the shipment and, where appropriate, submit a claim to the shipping carrier.

13.6 Refunds

Once an eligible return has been received and inspected, we will determine whether the return qualifies for a refund.

Approved refunds will be issued to the **original payment method**.

The timing for the refund to appear in your account may depend on your bank or payment provider.

13.7 Shipping Charges

Original shipping charges are generally non-refundable unless the return or replacement is required because of an error on our part, such as sending an incorrect product.

Return shipping costs may be the responsibility of the customer unless the product was defective, damaged upon arrival, incorrect, or otherwise eligible for a return at our expense.

13.8 Exchanges

**Exchanges are not offered unless otherwise expressly stated for a specific product or promotion.**

If an exchange is not available, customers may return an eligible product in accordance with this Returns and Refunds policy and place a new order.

13.9 Non-Returnable Items

Unless otherwise required by applicable law, the following products are not eligible for return:

* Opened lip balms;
* Opened salves;
* Opened oils;
* Opened skincare products;
* Other opened personal-care products;
* Personalized or customized products, except where damaged or incorrect; and
* Any other product identified as non-returnable at the time of purchase.

14. Medical Disclaimer

Products sold by Hero Hearts Unite are intended to provide **comfort, encouragement, support, or other non-medical benefits only**.

Our products and Website are not intended to:

* Diagnose a medical condition;
* Treat a medical condition;
* Cure a disease;
* Prevent a disease; or
* Replace professional medical advice, diagnosis, or treatment.

Nothing contained on our Website, in product descriptions, or in our communications should be interpreted as medical advice.

If you have a medical condition, are taking medication, are pregnant or breastfeeding, or have questions about whether a product is appropriate for you, consult a qualified healthcare professional before using the product.

Do not rely on information provided by Hero Hearts Unite as a substitute for professional medical advice.

15. Intellectual Property

All content appearing on the Website, including but not limited to:

* Text;
* Product descriptions;
* Photographs;
* Graphics;
* Logos;
* Trademarks;
* Product names;
* Videos;
* Designs;
* Website layout;
* Branding; and
* Other materials

is owned by or licensed to Hero Hearts Unite and is protected by applicable intellectual property laws.

You may view and use the Website for personal, non-commercial purposes.

You may not copy, reproduce, distribute, modify, publish, transmit, sell, license, or commercially exploit Website content without our prior written permission, except where expressly permitted by applicable law.

16. User-Submitted Content and Customer Reviews

Hero Hearts Unite may allow customers and Website visitors to submit reviews, testimonials, photographs, comments, feedback, gift messages, and other content in connection with our products or Website (“User Content”).

By submitting User Content, you represent and warrant that:

* The content is truthful and based on your genuine experience or opinion;
* You have the right to submit and share the content;
* The content does not infringe, misappropriate, or violate the intellectual property, privacy, publicity, or other rights of any person or entity;
* The content does not contain unlawful, threatening, defamatory, abusive, hateful, discriminatory, obscene, or otherwise inappropriate material;
* The content does not contain malicious code, spam, advertisements, or unauthorized promotional material; and
* You have obtained any necessary permission from other individuals whose personal information, image, likeness, or other identifiable information appears in the content.

You may not submit a review or testimonial that falsely represents that you purchased, used, or experienced a product or service when you did not.

You may not submit reviews on behalf of another person or otherwise misrepresent the identity or experience of the person providing the review.

### Our Rights Regarding Reviews and User Content

Hero Hearts Unite reserves the right, but does not have an obligation, to review, moderate, edit, refuse to publish, or remove User Content at our discretion and to the extent permitted by applicable law.

We may remove or decline to publish content that we reasonably believe:

* Violates these Terms;
* Is fraudulent, misleading, or not based on a genuine customer experience;
* Is defamatory, abusive, threatening, hateful, discriminatory, or unlawful;
* Contains personal information belonging to another person without appropriate permission;
* Infringes the rights of another person or entity;
* Contains spam or unauthorized advertising; or
* Is otherwise inappropriate for our Website or brand.

We are not required to publish every review or other User Content submitted to us.

### License to Use User Content

By submitting User Content, you grant Hero Hearts Unite a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, display, publish, distribute, modify, adapt, and otherwise use the User Content in connection with our business, products, Website, social media, advertising, marketing, promotional materials, and other legitimate business purposes.

This may include displaying customer reviews or testimonials on **heroheartsunite.com**, social media accounts, email communications, advertisements, promotional materials, or other marketing channels.

We may use the User Content together with the name, username, photograph, or other identifying information that you voluntarily provide with the content, subject to applicable law.

You will not be entitled to compensation for our use of User Content unless we separately agree otherwise in writing.

You retain ownership of your User Content. The license granted to Hero Hearts Unite allows us to use the content for the purposes described above without requiring additional permission or payment, subject to applicable law.

If you believe that User Content appearing on our Website or in our marketing violates your rights, please contact us at nina.herohearts@gmail.com with details of your concern.

Nothing in this section is intended to require you to waive any rights that cannot legally be waived under applicable law.

17. Third-Party Services and Links

The Website may use or link to third-party services, including payment processors, analytics providers, advertising platforms, shipping providers, and other technology providers.

Third-party services may operate under their own terms and privacy policies.

Hero Hearts Unite is not responsible for the content, security, availability, or privacy practices of third-party websites or services that we do not control.

Your use of third-party services may be subject to the terms and policies of those providers.

18. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

* The Website will always be available or uninterrupted;
* The Website will be free of errors;
* All information will always be complete or current;
* Products will always be available; or
* The Website will be free from viruses or other harmful components.

Nothing in these Terms excludes or limits any warranty, right, or protection that cannot legally be excluded or limited under applicable law.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Hero Hearts Unite and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Website or purchase or use of our products.

To the fullest extent permitted by law, our total liability arising from an order or product will not exceed the amount you actually paid for the affected order or product.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

20. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Hero Hearts Unite and its owners, employees, contractors, service providers, and affiliates from claims, liabilities, damages, losses, costs, and expenses arising out of or related to:

* Your violation of these Terms;
* Your misuse of the Website;
* Your violation of applicable law; or
* Your violation of the rights of another person or entity.

This provision does not require you to indemnify Hero Hearts Unite to the extent prohibited by applicable law.

21. Force Majeure

Hero Hearts Unite will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

* Natural disasters;
* Severe weather;
* Fire;
* Flood;
* Epidemics or pandemics;
* Transportation disruptions;
* Labor disputes;
* Carrier delays;
* Government actions;
* Power outages;
* Internet or telecommunications failures;
* Supply chain disruptions; or
* Other events beyond our reasonable control.

22. Privacy

Your use of the Website is also subject to our **Privacy Policy**, which explains how we collect, use, disclose, and protect personal information.

Our Privacy Policy is incorporated into these Terms by reference.

23. California Law

These Terms are governed by the laws of the **State of California**, without regard to conflict-of-law principles, except to the extent that applicable law requires otherwise.

Nothing in these Terms is intended to deprive consumers of rights or protections that cannot legally be waived under applicable law.

24. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in full force and effect.

25. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.

26. Changes to These Terms

We may update or modify these Terms from time to time.

When we make changes, we will update the “Effective Date” at the top of this page.

Your continued use of the Website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

27. Contact Us

If you have questions about these Terms, your order, returns, refunds, or any other matter relating to Hero Hearts Unite, please contact us:

**Hero Hearts Unite**
San Mateo, California, USA
Email: nina.herohearts@gmail.com
Phone: (408) 460-8719

For return or damaged-order requests, please contact us at nina.herohearts@gmail.com and include your order number and relevant photographs where applicable.